Auschwitz Birkenau tour by bus

The tour includes visiting Auschwitz I, which was the original camp, serving as the administrative center for the whole complex and Auschwitz II – Birkenau, which was designed strictly as a concentration camp.

 NOTE: As of 1st March 2020 the Auschwitz Museum will require all passengers full first names and surnames .

Route:

Krakow - Auschwitz - Birkenau - Krakow

Welcome to Poland

Start/end Times

9:10am / about 4 pm

Duration

Approximately 6 - 7 hrs

Availability

Tour is available daily in the morning, all year round.

Transportation

Bus/Minibus

Live guide language

English speaking tour leader.

Tickets

Standard visit to KL Auschwitz and Birkenau Camps

Dress code suggestion

Comfortable clothes and shoes.

IMPORTANT: As of  2020 the Auschwitz Museum will require all passengers full first names and surnames for them to complete the bookings.  Photo ID is required.The Auschwitz Museum may ask for Photo ID and may refuse entry to you if you cannot provide sufficient ID. We therefore strongly advise you to bring your Passport and/or Driving Licence. 

The maximum size of hand luggage cannot be larger than 29.7cm x 21cm. Larger backpacks, bags, suitcases should be left on coaches or taken to the luggage room located in the area of the entrance to the museum. Please note, our company is not responsible for items left on the bus or at the museum so customers are advised not to leave valuables.

Additional information

Price included services of the Museum local guide, rental cost of headphones.
This tour is not suitable for children under the age of 14.
Visitors are requested to leave their baggage in bus or baggage storage, which is available for a fee in the Visitor Service Center during Museum opening hours.

This tour can be organized as a private one with private transportation, guide, pick-up and drop-off from/to any place in Krakow and all admission fees.

Upon arrival in Krakow, please call us at least 24 hours prior to your scheduled tour between office hours of 8 am and 4 pm (during office hours) in order to reconfirm your reservation, hotel pick up details and times. Please call on +48 602109583 to reconfirm your tour dates, pick up point and time. Please be at the meeting point at least 5 minutes before departure time.

The KL Auschwitz-Birkenau Memorial Museum was established by the Polish Government in 1947 on the site on the largest Nazi concentration camp, which was set up in 1940 for prisoners from Poland. From 1942 it became one of the biggest extermination camps for the European Jews.

In recognition of its historical significance as a memorial to all who suffered and died there, the Museum was entered on the UNESCO World Heritage List.

Terms and Conditions

Tours

• The duration of the tours is approximate.Krakow Tours by Jordan Group cannot be held liable for any delays, irregularity, strikes, loss or left of luggage and of any other personal item.
• Krakow Tours is not responsible for mechanical breakdowns, government actions, weather, acts of God, misconnections or related expenses to/from flights or other circumstances beyond its control. 
• Each Regular Tour can be arranged like Luxury Private Tour by car, on demand with some modifications of the itinerary and in your mother language on Your wish.
• Once your place an order on the tour is confirmed any cancellation or change will be subject to cancellation penalties or change fees. 

Pick up and convenient returns

• All Private tours start from your hotel and they are finished at your hotel.
• Regular Krakow Sightseeing Tours No 1 and 1a ends on the Main Market Square (Rynek Glowny) at about 1 pm
• Regular Auschwitz - Birkenau Tour No 2 ends at about 4 pm; and afterwards the bus will drop you off at hotels: Novotel /Ibis Centrum, Radisson BLU , Sheraton Krakow, Royal, Wyspianski, Holiday Inn, Andel’s Chopin and Matejki Square; also en route if possible, subject to traffic conditions and so close to your place as possible.
• Regular Salt Maine Wieliczka Tour No 3 ends in the city centre about 1 pm. 
• Other Regular Half Day Tours use to be finished in the centre of the city.

Language

• All our regular tours are operated in English. Other languages are possible on your request, please order in advance.
• Private Tour includes Private guide speaking your language - English, Flemish, French, German, Italian, Polish, Russian, Spanish.

Discounts

• We give you 5% discount on all online bookings on krakow-tours.pl.
• Student price is for tourists under 25 years old, holders of an international student ID card on Regular Tours No 2 and 3 only 
• Children discount of 50% on all tours is for children under 14 years old.

Luggage

Luggage is allowed during our tours. Please remember, that in some places due to internal regulations there is no luggage allowed, including women’s bags.

Cancellation and refunds

• It is possibe to refund incurred costs, without giving any reason within 14 days from the date of purchase in accordance with the Consumer Rights Act of 30 May 2014. (Journal of Laws of 2014, item 827 as amended). In case of cancellation after that period of time a refund can be made up to 24 hours before a tour departure – less 25% cancellation fee.
• Krakow Tours will not refund any money due to passengers arriving late for check-in/ Tour Pick-up. 
• Restaurants, hotels and concerts occasionally create overbooked conditions. These entities will compensate passengers affected by overbookings. Our company cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the entity directly at the time the situation arises. 
• Claims should be submitted to Krakow Tours by Jordan Group in writing no later than 30 days after the end of the tour and must be accompanied by appropriate documentation evidencing amounts to be refunded

No shows

• Krakow Tours will not refund unused or partially used features including such items as hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
• City Breaks: In case of a "no-show" an invoice will be issued only for the first night of stay unused or for the charge asked from the hotel with the reservation. 

Tips: 

Tips for services of a personal nature and to staff for services provided are not included in any of the packages and are left to your discretion.

Law: 

• Passenger contract with Krakow Tours Jordan Group is subject exclusively to Polish Law and Jurisdiction for Polish Tours and Packages and any other travel arrangements.
• It is possibility to refund incurred costs, without giving any reason within 14 days from the date of purchase in accordance with the Consumer Rights Act of 30 May 2014. (Journal of Laws of 2014, item 827 as amended).
• To guard against unforeseen circumstances, we strongly recommend you purchase optional travel insurance.
• Krakow Tours reserves the right to change these Terms of Use without notice to you. 
• Your continued use of the krakow-tours.pl constitutes your agreement to the then current Terms and Conditions.

Should you have any problems during your vacation in Poland, please do not hesitate to contact Jordan Group and we will be very happy to assist you in any way we can.

Jacek Legendziewicz Jordan Group

ul. Gęsia 8

31-535 Kraków

NIP: 6790063497

REGON: 003897284